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My job made me ready this

Just what is a ‘crucial conversation?’ They are day-to-day conversations that affect your life. Opinions vary, stakes are high (the outcome can have a large impact on future interactions or events) and emotions run strong. Whether you’re in the working world, run a household, are in school, or at any stage of your life, you have these conversations. And in my opinion, communication is one of the hardest things we deal with on a daily basis.

This books brings a lot of common sense practices to the forefront, reminding you conversations aren’t about ‘winning,’ but more about building relationships that help you and those you’re in conversation with progress forward.